About

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Artisan Roasting To Order

We roast handpicked green beans grown by small scale dedicated farmers in high altitude micro climates around the world. These are typically limited crops, so rare that only a lucky few will ever experience these taste and aroma sensations. We artisan roast the green beans on your order to extract the unique flavours that these beans offer and delivered fresh to your door.

We only offer Single Origin product and often the growers produce such small crops that quantities are limited and when gone will not be available again until the next year's crop.

Our specialty roast coffees are light to medium roasted to preserve the original characteristics that the single origin offers.

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Order Processing

For stocked beans we roast your order the next day after receipt.  We then allow 24 hours for roasted beans to degass, grind, if required, to your specifications and ship via standard postage.  All up you are likely to receive your fresh roasted coffee within 5 working days.

From time to time if we find a very special variety we may offer preordering to ensure you do not miss out.  Keep an eye on our featured coffees section or check your emails if you have subscribed to our mailing list.

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Payments via Paypal

We use Paypal for our payments processing. However, you can use any credit card such as Visa or Mastercard without needing a Paypal account. Simply scroll down on the Checkout page for options.

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Gift Vouchers and Coupons

We know you are going to love our unique coffee range and may want to share with friends and family.  We offer Gift Vouchers where you can nominate the amount and they DO NOT EXPIRE!

We truly value your business and know you will want to replenish your coffee at regular intervals.  We produce Coupons from time to time that can be redeemed on purchases plus we track orders on your account and each purchase accumulates discount points off your next order.

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Refunds

If you find the product defective in anyway then we will fully refund your purchase amount.  For quality control purposes we would ask you to return the product to allow us to analyse the fault.

We also recognise that taste is a subjective issue and not everyone can detect "chocolate notes" or "hints of jasmine".  We review each bean and try to describe the complexity of aroma and flavour in everyday terms as a guideline to what you might expect from these rare and unusual coffees  However, if you purchase a variety and find it disappointing, let us know and we will give you a discount off your next purchase.

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Delivery

We use Australia Post for our deliveries and your order is sent using their standard service.  If your order is urgent please include a note on the order payment page and we will make every effort to speed up the process...after all we know you can't live without our coffee :)